Products & Services

Why can’t I find an item that was advertised?

Periodically, we may change the range of products available on our website. If you have previously purchased a product which is no longer available, or were planning to purchase a product from us, please contact us so we can locate a suitable alternative.

Do you offer servicing or spare parts for your product(s)?

We will do our best to supply spare and replacement parts as needed. If we do not have them in stock, then we will liase with our manufacturers and suppliers to advise on arranging servicing and providing the correct replacement parts and technical support.

I need a safety data sheet for a product(s) I’ve purchased from you. Where can I get this from?

The majority of products will have a safety data sheet available for download on the main product page. In the event that a product does not have a suitable download, please contact us and we will be able to provide one.

Do your products come with a warranty?

All of our products come with a 12 month warranty as standard. If a product has an extended manufacturer’s warranty, this will be clearly stated on the product page. We will happily assist with the claims and replacement process should your product fall into the time period covered by the warranty.

Do you offer a hire service on your products?

Unfortunately, we do not currently offer a hire service at this time.

Can I get samples for a product(s)?

Samples can be ordered at a charge which is deductible from a full order. Please contact our sales team so we can work with you to find the best solution for your requirements. Please note that you will be responsible for covering the cost of returning any unwanted samples.

How can I get technical information, certification or advice for using a product?

The majority of products will have a technical data sheet available for download on the main product page. Please contact us if you require any further information or to request any additional data sheets.

How can I search for a product on your website?

We have an auto-complete search box in the header of every web page, in order to make our search function as helpful and responsive as possible. You can search by word or product code.

How do I check if a product is in stock?

All products displaying an ‘In Stock’ label are currently held in stock on a 2-3 working day lead time.