Payments, Prices & Promotion

Do you price match?

We guarantee our prices to be competitive, but if you do find a product for less from one of our competitors, we will try our best to match or beat the advertised price. We also endeavour to price match like-for-like quotes.

Can you send me a copy of my invoice?

If you placed your order online, your order confirmation email is also your VAT invoice. Orders placed over the phone or via email will also receive a confirmation email. If you have not received your email, please contact us and we can re-send the invoice or direct it to a different email address.

My online order did not complete or there was an error, but I think I have been charged. What do I do?

In rare occasions errors can occur during the order process. In the majority of cases errors are related to your payment method and the automated security checks carried out by our payment system.

If you have experienced an error at the checkout when entering your payment details, it is most likely that we will have a record of your order and will be able to recover it. In this case, please contact our sales team and they will be able to advise and help to resolve any issues.

I forgot to apply my promotion code, what do I do?

If you have a valid promotional code which has not expired, please contact our sales team who will be able to refund your order for the discounted amount.

How do I use my promotion code?

We often send out promotional codes via our email newsletter. If you have received a code, add your required products as usual to the basket and then navigate to the ‘Apply Discount Code’ dropdown on the basket page. The discount code can also be entered in Checkout before payment is made.

Do your prices include VAT?

We display both prices including and excluding VAT on our product pages to ensure you are fully informed of all costs. A full breakdown of your order total is shown on the basket page, including the sub-total (ex VAT), delivery costs, and the VAT.

Do you offer credit account facilities?

All public sector organisations, charities and parish councils are offered an instant 30-day credit accounts on receipt of an official purchase order. Please email your purchase order to purchaseorders@kingfisherdirect.co.uk for our sales team to process.

For business customers we are able to offer credit accounts on a case-by-case basis. Before you can open an account, we usually require an order history of at least 3 orders paid upfront and 3 credit references. Please get in touch if you are interested in a credit account application form.

What is 3D Secure?

3D Secure is a fraud prevention scheme provided by VISA and Mastercard. This additional step allows customers to create and assign a password to their card which is verified whenever a transaction is processed through a site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online.

What payment security do you provide online?

All payments are processed via a secure online system provided by SagePay/Elavon. We do not store or view any card details and they are only used to process your transaction. They are securely encrypted and stored in the system should a refund be required.

How can I pay for my order?

Orders can be placed and paid for using a VISA, Mastercard or American Express credit/debit card. Payments can also be made via bank transfer, official purchase order (public sector only) and Paypal, Google Pay or Apple Pay*. <br><br> <i>*Apple Pay...